Why we collect your personal information
Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product and service announcements, updates, special offers, and events that you might like to hear about.
If you do not want AskSpidy.com to communicate to you the AskSpidy.com news, updates and the latest information on products and services you may do so by editing your profile from "My Account" section and update your personal contact information and preferences accordingly on provision.
What information we collect?
There are a number of situations in which your personal information may help us give you better service. For example, when registering at AskSpidy.com, when you're discussing a service issue on the phone with an associate, when downloading an item detail, participating in an online survey, registering/adding/selling/buying a product or service. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the AskSpidy.com products you own such as date of purchase etc; and information relating to a support or service issue. We collect information for market research purposes such as your occupation and where you use your computer to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website, server, agent locations and on related websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
The AskSpidy.com website, as well as AskSpidy.com services allows you to create an AskSpidy.com ID based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here's how it works: You create a personal profile providing your name, phone number, email address, and in some cases your mailing address or a credit card number and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal AskSpidy.com ID in many cases simply your phone number, because it's unique and easy to remember. The next time you wish to transact thru the Site or trade a new product or service, all you need to do is enter your AskSpidy.com ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your AskSpidy.com ID it will be available for all your transactions with AskSpidy.com globally.
When we disclose your information?
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information?
AskSpidy.com takes precautions including administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers.
Integrity of your personal information
AskSpidy.com has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate and complete. And you can request a copy of your personal information, your trade/transaction history, and your interactions with our customer service personnel by contacting us.
Cookies and other technologies
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track user's movements around the site and to gather demographic information about our user base as a whole. AskSpidy.com will not use the information collected to market directly to that person.
In some of our email messages we use a "click-through URL" linked to content on the AskSpidy.com website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email. In addition we use pixel tags tiny graphic images to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.